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Sapa Overview Terraced Field of Sapa

Policy

PART 1: PICK UP POLICY

Please note that our Sapa tour price is included with transportation Hanoi –Sapa – Hanoi but there are some cases as below:

1. If you stay in a hotel/residence in the Hanoi Old Quarter – Hoan Kiem Dist, We will pick up from your hotel/residence to Sapa and Return. Pick up time is from 6.30 am – 7.00 AM. Please let us know your hotel/residence name & address.

2. If you stay in a Hotel/residence in Hanoi but located outside Hanoi Old Quarter, Hoan Kiem Dist., Please kindly come to our Head Office on the day of departure to be picked up and start to go to Sapa. Our office’s address 72 Tran Nhat Duat street, Hoan Kiem District, Hanoi, Meeting time is 6.45 AM.

3. If you want to start our tour from Sapa Town. The meeting point is our office at Sunshine Hotel No 105 Thach Son, Sapa town. You can ask our manager for any information and you should be there from 8.00 AM - 17.00 PM

 

PART 2: CANCELLATION POLICY IN CASE OF FORCE MAJEURE 

Goodmorningsapa.com commits to provide you a simple and efficient refund policy which is applied as follows

1. The bad weather condition  

2. Emergency situations 

Goodmorningsapa.com has the right to cancel the tour immediately and we will refund you in case of:

  • Direct booking via Go Asia Travel.com or Good Morning Sapa.com, we will process the refund in cash immediately when visiting our office 72 Tran Nhat Duat Street, Hanoi.
  • Booking via Go Asia Travel’s authorized Travel Agents, refund will be settled where you book the trip.

Cancellation refund is only valid for the services organized by Good Morning Sapa.com; other services not organized by Good Morning Sapa.com are NOT refundable.

1. Be cancelled before getting out of Hanoi Area

Free Of Charge

2. Be cancelled after getting out of Hanoi Area

(In case of land slide/rock slide on the road from Lao Cai city to Sapa, If you cannot go to Sapa, we will provide lunch in Lao Cai city then go back to Hanoi).

Charge 20% of tour price

3. Be cancelled when customers already at hotel in Sapa with or without lunch

Charge 30% of tour price

4. Be cancelled when customers are on the second day of 2 day – 1 night itinerary

Charge 100% of tour price

5. Be cancelled when customers are on the second day of 3 day – 2 night itinerary

Charge 70% of tour price

6. Be cancelled when customers are on the third day of 3 day – 2 night itinerary

Charge 100% of tour price

 

PART 3: BE CANCELLED BY CUSTOMERS or AUTHORIZED AGENTS

For any reasons, customers OR agents cancel their booking confirmed by Good Morning Sapa. com; Good Morning Sapa. com has the right to charge customers or authorized agents as below:

1. Be cancelled 10 days before departure date

 No deposit refund

2. Be cancelled 2 days - 10 days before departure date

 Charge 50% for whole booking value

3. Be cancelled within 24 hours before departure date

 Charge 100% for whole booking value

Email to info@goasiatravel.com for further information

PART 4: CHILDREN POLICY

  • Children under 5 years old will be free of charge (maximum is 1 children per room, sharing bed with parents)
  • Children from 5 to under 9 years old are charged 75% the adults tour price (sharing room with parents)
  • Children from 9 years old and above will be charged as an adult (100% tour price)

PART 5: SPECIAL HOLIDAY SURCHARGE

  • Applied for Vietnamese NEW YEAR holiday (14 Feb to 20 Feb, 2018):
  • Added 30% on tour price and bus price.

PART 6: PET NOT ALLOWED